Essay Take a Stand Bullying - 1000 Words

Take a Stand Essay Tarik El-Ali University Success 103 September 24, 2011 Monte McKay Take a Stand on Bullying Bullying is a form of verbal and physical abuse that needs to stop. It takes place every day all over the world. It represents the attacking of someone that is stronger mentally, emotionally and physically attacking someone that is weaker in all of these fields. Bullying has long term effects on its victims such as mental and emotional stress that can carry on into the future. Bullying has been around for a while now. â€Å"Bullying is so long established in our society and schools that is often ignored and considered as â€Å"part of normal behavior during growing up†(Dracic, S. 2009).†¦show more content†¦Bullying doesn’t always happen at school or in person. A lot of bullying takes place over the internet. Cyber bullying has been defined as ‘‘willful and repeated harm inflicted through the use of computers, cell phones, and other electronic devices’’ (Hinduja Patchin, 2009). When kids get caught bullying at physically at school they then take it to electronic devices where it is harder for them to get caught. They produce face accounts on websites to torment and torture kids that are weaker than them, such as making fake accounts on Facebook or MySpace. In this study it says â€Å"There is a difficulty of detecting the misbehavior, identifying the offending party, proving of verifying the wrongdoing† (Hinduja, S., Patchin, J.W. 2010). We need to set rules and make sure that cyber bullying comes to an end. People that bully others should face severe consequences. We should have laws and rules that lean heavily against bullying. I believe that schools should hold more meetings for teachers to educate kids on the severe outcomes of bullying. Schools are becoming better at educating kids on the effects of bullying, â€Å"Fortunately, schools have strategies to prevent bullying. These strategies are most effective when they are part of a comprehensive prevention program implemented at the district, school, and classroom levels. Research indicates that schools can cut bullying by as much as 50% with a comprehensive school wideShow MoreRelatedBullying Is Done All Over The World1452 Words   |  6 PagesBullying is done all over the world. It is a very bad thing that has been happening ever since schools have been around. Kids get so depressed and cannot focus on school and don’t even want to go to school. This has been an issue in every school and has caused some kids to get so str essed out over it and commit suicide. Kids get bullied many different ways. There are cyber-bullying, verbal bullying and Physical bullying. These types of bullying are done all the time, to your friends and possiblyRead MoreBullying Is Done All Over The World1425 Words   |  6 PagesJacobs 1 Bullying is done all over the world. It is a very bad thing that has been happening ever since schools have been around. Kids get so depressed and cannot focus on school and don’t even want to go to school. This has been an issue in every school and has caused some kids to get so stressed out over it and commit suicide. Kids get bullied many different ways. It is a very bad thing that has been happening and it needs to stop. You may even see this happen to kids at your own school. ThereRead More We Must Prevent Bullying Essay1121 Words   |  5 PagesWhat is bullying? Bullying is the act of picking on other individuals out of pure enjoyment, anger, or even depression. Some things bullies may do include discriminating others, physical abuse like punching and kicking, and giving out threats. Bullying can happen anywhere; on the city streets, at a sporting event, or even at somebody’s house. It can even happen on the Internet, where it is referred to as â€Å"cyber-bull ying†. However, bullying mostly happens in schools. A few examples of bullies areRead MorePersuasive Essay On Cyber Bullying1453 Words   |  6 PagesTake a Stand Against Cyber-bullying Imagine someone you love and care about is being bullied and no one took a stand in defending or uplifting them. This horrific form of bullying takes place all around the nation through the use of cellphones, computers, and social media, that generates fear and doubt among individuals that do not have the confidence to speak up for themselves. School officials should take a stand for kids who are victims of cyber-bullying and for those who are too frightened toRead MoreBullying Is A Major Social Problem1678 Words   |  7 Pagesâ€Å"Bullying is unwanted, aggressive behavior among school aged children that involves a real or perceived power imbalance. The behavior is repeated, or has the potential to be repeated, over time† (Bullying Definition | StopBullying.gov). Bullying has become a major societal problem throughout America. Many children are bullied at school, home, and even online. Every school in the U.S. is grappling with bullying each day. More than 160, 000 kids acr oss the country are absent because they are afraidRead MoreThe Cause And Effect Of Bullying1549 Words   |  7 Pageswe ignore the common variables within our family that make bullies and define the bullied. THE BULLIES AND THE BULLIED More frequently than not parents are the underlined cause of bullying. At the very least they are responsible for teaching the ways in which to avoid the stress and social impact bullying causes . Several parenting patterns, cause children to boss around or to be bullied as well as give birth to the perpetrator, the bully. Bullies Authoritarian style parenting, which makesRead MoreThe Effects Of Bullying On The Person That Is Being Bullied1147 Words   |  5 Pagesaround or treated like they weren’t important? It is time to take a stand! When someone is bullying you, they are using their strength to influence or intimidate you or someone else to do what they want to be done. They are this way to people that seem smaller and weaker to them. While some believe that bullying makes a person stronger, it actually damages the victim which can lead to a lowered self-esteem and suicidal thinking. Bullying is bad for everyone whether you are old or young. It has longRead MoreBullying and Sociological Stand Point1270 Words   |  6 Pagesï » ¿ Bullying Report BSHS/325 December, 2012 Instructor: John B. Green Bullying Report Bullying has been a problem for a very long time; however in these present times bullying is becoming an epidemic. Maybe the reason behind this is the new occurrence of social media in our society, and the new strategies used by bullies to harass there victims. In this report the topics that will be covered are why bullying is an issue to study in human development, describe three componentsRead MoreFitting And Living Up At Someone Else s Idea Of `` Perfect `` Isn t Easy Essay1604 Words   |  7 Pagesa bully. Bullying has been around for the longest time and probably will never go away. Children wake up scared to face another school day and adults dread having to deal with another work day, all because those are environments where bullying most often takes place. Bullying is a very serious problem in the world today and it goes unnoticed. Bullying isn’t just a face to face encounter. There are multiple types of bullying. Such as physical, verbal, social and cyber. Physical bullying involves anyRead MoreBullying And Its Effect On Children1533 Words   |  7 PagesBullying can happen anywhere and to anyone whether it is online or in person. It can happen at school, in your neighborhood, or while your on-line. â€Å"Bullying is when someone is being hurt by words or by actions on purpose.† â€Å"Cyberbullying is using technology - internet, email, cell phones, social media, pictures - to hurt or harm someone.† It can have a major effect on the bully and the victim both. But, bullying is not just name calling, it is also teasing, spreading rumors, leaving someone out

Essay on money laundering - 2736 Words

nbsp;nbsp;nbsp;nbsp;nbsp;Money laundering is the routing of illegal profits from bank to bank to disguise its existence. The illegal profits are usually made through activities such as drug trafficking, prostitution rings, illegal arms sales, and various other things. Unfortunately money laundering is a serious crime that is still prevalent in the United States and other countries. The Russian mafia, the Triad or Chinese mafia, and the Columbian drug cartel are just a few of the groups that partake in money laundering. No one knows exactly how much money is laundered yearly but it is estimated to be about $100 billion in the United States. The United States is not the only country affected by these numbers. The estimated amount of†¦show more content†¦Most of the money laundered today is done by some sort of organized crime, whether it is a drug cartel, illegal arms sale, smuggling, prostitution rings, the Mafia, or corporations. Organized crime has existed in the United Sta tes for many years. Some of the organized crime groups known for money laundering are: the Russian Mafia, the Triad, other wise known as the Chinese Mafia and the Yakuza. All of these groups are known for a variety of illegal activities that involve receiving substantially high profits. Some of these activities may include drug trafficking, illegal arms sale, and various other things. Recently law enforcement has discovered that corporations have been helpers in laundering money. This discovery leads back to the Black Market Peso Exchange. These corporations do not have a direct involvement with the laundering, but are a helping hand at times. Many times corporations are the supplier of goods for the broker. The perks that go along with being the supplier entail getting an exchange rate better than the market. An example of this is if a corporation has pesos that they need to exchange back into dollars, and the exchange rate is 1,000 pesos for 1 U.S. dollar, the broker may discount the rate to 880 pesos for 1 U. S. dollar. The initial stage occurs when a criminal, or a group of criminals, involved in an illegal activity make a substantial sum of money. The money is then put into theShow MoreRelatedMoney Laundering Essay1211 Words   |  5 PagesAccording to Hopton (2009), money laundering tends to allocate dirty money around the world on the basis of avoiding national controls and therefore tainted money tends to flow to countries with less stringent controls. Money laundering has a major affect on the businesses that were used for the crime. The integrity of the bank and their financial services are depended heavily on professionalism and ethical standards. A reputation of integrity is one of the most valuable assets of any financialRead MoreThe Mafias Money Laundering988 Words   |  4 PagesMoney Laundering The term money laundering is said to create from Mafia possession of Laundromats in the United States. Gangsters there were earning huge sums in cash from extortion, prostitution, gambling and bootleg liquor. They needed to demonstrate a legitimate source for these monies. ‘Money laundering is the process by which criminals try to conceal the true origion and ownership of the proceeds of their criminal activity, allowing them to maintain control over the proceeds and, in the endRead More Money Laundering Essay1166 Words   |  5 PagesDepartment of Justice, money laundering is the process by which one conceals the existence, illegal source, or illegal application of income and then disguises that income to make it appear legitimate. Money laundering involves a three step process which includes placement, layering and integration (Albrecht et al, 2009). Placement is the first step and it includes the launderer opening up an account at a bank or some other type of financial business to make deposits with the illegal money. The placementRead MoreMoney Laundering And Its Effects On The World2534 Words   |  11 Pages15 November 2016 Money Laundering In todays world there are so many different ways to commit a crime. You might not even realize it, that it could be a family member or even a really close friend committing these crimes. I am talking about a white collard crime called Money laundering. Have you ever wondered what Money laundering really is? With this research paper, you will get a chance to finally learn what it really is all about. You will get an inside look into Money laundering. From their we willRead MoreEssay about Money Laundering2233 Words   |  9 PagesWhat is Money Laundering? Money laundering is when funds from criminal activity are converted into â€Å"clean money† and cannot be traced back to the criminal activity. The goal is to conceal the criminal activity and the criminals involved. One of the main reasons people commit criminal acts is to make money off of it. Money laundering allows criminals to enjoy these illegal proceeds without law enforcement noticing. Money laundering can be used in drug trafficking, terrorism financing, or tax evasionRead MoreNature and Causes of Global Money Laundering8912 Words   |  36 PagesNATURE AND CAUSES OF GLOBAL MONEY LAUNDERING PRESENTED BY: Kiran Aftab (Roll # 01) Afifa Naseer (Roll # 68) MBA-2004 4th Semester INSTITUTE OF BUSINESS ADMINISTRATION UNIVERSITY OF THE PUNJAB LAHORE TABLE OF CONTENTS Introduction 6 History Read MoreScott Rothstein - Money Laundering Synopsis2070 Words   |  9 PagesDecember 12 Scott Rothstein 2013 In July of 2010, Scott Rothstein was sentenced to 50 years in prison for running a US$1.2 billion Ponzi scheme from his Florida law firm. DH Gatsby EXECUTIVE SUMMARY: Money Laundering Scott Rothstein In July of 2010, Scott Rothstein was sentenced to 50 years in prison for running a US$1.2 billion Ponzi scheme from his Florida law firm. Rothstein had two types of schemes. He persuaded clients/investors to purchase hundreds of millions of dollarsRead MoreAnti-Money Laundering Mantas Solutions7570 Words   |  31 Pagesfinancial institutions worldwide with analytic applications that concentrate on risk management, performance management, fraud detection and operational analysis needs to improve business. The company primarily focuses on enterprise-wide anti-money laundering, surveillance and trading compliance software. Some of the companies that Mantas provides its services to include: ABN Amro, Barclays Capital, Charles Schwab, Citibank and Merrill Lynch. These companies receive solutions that address theirRead MoreBusiness Fraud: Pyramid Schemes, Tax Fraud and Money Laundering1682 Words   |  7 PagesUK reports businesses of all sizes are vulnerable to fraud and as much as 25% of SMEs in the UK fall victim to fraudsters (Action Fraud). This paper discusses three common types of business fraud, which include Pyramid schemes, tax fraud and money laundering. Business fraud is highlighted by illegal and unethical business behavior which is very serious in the business world and calls for very punitive measures like lengthy jail sentences, being blacklisted in business and end to very promising careersRead MoreEssay about The United States Law Enforcement and Money Laundering1932 Words   |  8 Pageswithout being exposed? If a criminal wants to enjoy his money successfully, he knows he has to hide the true proceeding of his wealth. Since criminals began doing misdeeds for money, there have been ways to disguise the real origins of the profits. For example, the famous Al Capone was so careful hiding the true proceedings of his criminal activities that the police could only arrest him for tax evasion charges, now considered money laundering, too. It was not until the late 20th century that a formal

Publix Free Essays

Journal of Business Case Studies – Fourth Quarter 2007 Volume 3, Number 4 A Retailer‘s Steady Growth Strategy: Should Publix Stay National Or Go Global? Bahaudin G. Mujtaba, (E-mail: Mujtaba@nova. edu), Nova Southeastern University Erica Franklin, (E-mail: efrankl@nova. We will write a custom essay sample on Publix or any similar topic only for you Order Now edu), Nova Southeastern University ABSTRACT Publix Super Markets, Inc. is a Florida-based grocery chain which has over 120,000 employees and annual sales in 2005 of $20. 7 billion. Presently, Publix serves over one million customers every day and is one of the largest employee-owned companies in the world. Publix is one of Florida’s premier supermarkets and has responded to most cultural trends in the grocery market-organic foods; natural foods, health foods, ethnic ingredients, prepared meals, etc. Publix has enjoyed great success in the grocery industry and has expanded in many states. With the advent of globalization affecting almost every industry, the supermarket/food retailing industry has joined the trend. Domestic and international food retailers across the globe have begun to internationalize at a rapid rate and open operations around the world. However, as you will see, the growth of supermarket chains beyond their home countries has been done mostly by European and Asian companies. With the exception of Wal-Mart, few U. S. food retailers have expanded abroad. Currently there are no plans for Publix to expand internationally but this case seeks to examine the possibilities of Publix making a step toward going abroad and highlights the various factors in the global environment that may directly or indirectly affect the company. INTRODUCTION A of August 2006, Publix was operating 833 stores. Publix operates 642 stores in Florida, 164 stores in Georgia, 37 stores in South Carolina, 27 stores in Alabama, and 13 stores in Tennessee. Publix carries items ranging from food products to personal care and household goods. The company also has their own line of private label goods that span the same spectrum. To better cater to their market and expand operations, Publix has also created new concept stores for its different target mark ets, Greenwise and Publix Sabor. The Greenwise store features organic produce and natural foods; Publix Sabor caters to the large Latin-American population in Central and South Florida and carries food products highly-demanded by these consumer. Publix has also moved into the restaurant business through their equity investment in Crispers, the fresh salad and sandwich meal concept-restaurant. In addition to the restaurant subsidiary, Publix Supermarkets Inc. , also owns seven other subsidiaries: 1) Publix Alabama, LLC; 2) PublixDirect, LLC; 3) Publix Asset Management Company; 4) Publix Tennessee, LLC; 5) Real Sub, LLC; 6) Lone Palm Golf Club, LLC; and 7) PTO, LLC. In 2001, Publix began online operations for its consumers for home delivery of groceries. However, its Broward County, FL and surrounding areas pilot programs failed to meet revenue and profit goals; so Publix Direct discontinued operations in August 2003 just short of two years after it was launched. The core of Publix‘s operations is the belief in doing everything for the customer. The company holds a superior belief that success lies in customer value and employee appreciation. They developed a policy of Customer Intimacy, which means that their guests need an intimate, professional, thorough, consistent, and disciplined method of serving customers that has become a normal way of doing business. See Table 1 for an evolution of Publix‘s growth since its inception. COMPANY EARNINGS In terms of financial success, in some years, Publix has outperformed the SP 500 Index and the customer Peer Group Index with regards to return on investment. The Peer Group includes AP, Albertson‘s, American Stores, Bruno‘s, Food Lion, Giant Foods, Hannaford Bros. , Kroger, Safeway, Smith‘s Food Drug, Weis Markets, and Winn23 Journal of Business Case Studies – Fourth Quarter 2007 Volume 3, Number 4 Dixie. Publix announced their 2005 annual results on March 2nd, 2006. Their sales for the fiscal year ending December 31, 2005, were $20. 6 billion. Net earnings for 2005 were $989. 2 million, compared to $819. 4 million for 2004 (Publix Announces 4th Quarter, 2006). Dividends for 2006 were $1. 00 up from 70 cents in 2004 and 40 cents in 2003, which shows that the efforts of Publix‘s associates to increase earnings via customer value enabled the firm to return an even higher profit to its private stockholders. The 2003 dividend was 40 cents per share, up from 33 cents per share in 2002. Publix CEO Charlie Jenkins Jr. expressed his thanks and appreciation to the firm‘s workers for their performance that helped increase value to customers and, as a result of which, ensured good financial results for the year. Year 1930 1940 1944 1950 1957 1959 1963 1971 1973 1974 1975 1980 1984 1986 1987 1990 1992 1993 1994 1998 2000 2001 2002 2003 2005 2006 Table 1 – The Publix Spirit Over The Years Accomplishments First Publix Super Market opened in Winter Haven, Florida. First store known as the ? marble, tile and stucco food palace? built in Winter Haven, featuring such revolutionary retail concepts as air conditioning, wide aisles, and electric-eye doors. Publix bought the 19-store chain of All American Food stores in Lakeland and moved the headquarters to Lakeland. New 70,000-square foot grocery warehouse built in Lakeland. Today this warehouse occupies over 2,000,000 square feet. Publix Employee Federal Credit Union opened in a Lakeland warehouse. Publix opened its first store in Miami and bought seven stores. Publix opened the Southeast Coast Headquarters and Distribution Center in North Miami. Two stores opened in Jacksonville. Publix opened the Bakery Plant and constructed the Produce Distribution Center in Lakeland. Publix sales passed $1 billion annually. Publix opened Distribution Center and Division Office in Jacksonville. Publix Employee Stock Ownership Trust (ESOT) started this year. Publix celebrated 50 years of shopping pleasure. Dairy Processing Plant opened in Lakeland. Checkout scanning implemented chain-wide. It was during the early 1980‘s that Publix started being open on Sundays. Publix sales passed $3. 23 billion. According to Progressive Grocer, Publix‘s 2. 36% before tax net was the highest of top ten super market chains, 2 ? times better than Safeway – the industry leader. Publix opened its first Food and Pharmacy stores in Orlando and Tampa. Publix opened its Dairy Processing Plant in Deerfield Beach. Publix had 400 stores and 74,000 associates in Florida. Publix announced their expansion plans to Georgia and South Carolina. Implemented a company-wide Quality Improvement Process (QIP) and Work Improvement Now (WIN) tools for fact-based decision-making and employee empowerment. Sales were $8. 66 billion. Publix implemented a chain-wide Customer Intimacy program. Publix has sales of over $12 billion and 120,000 associates. Almost 600 stores in four states. Publix was ranked 132 on the Fortune 500. Charlie Jenkins Jr. replaced his cousin Howard as CEO of the company. Publix began opening stores in Nashville Tennessee. Publix makes initial investment in Crispers restaurant chain Publix develops ? oncept-stores‘-Greenwise Publix Sabor ; Sales equal $20. 7 billion Publix stock splits one to five. Publix opens walk-in medical clinics at select grocery locations in Atlanta, Miami, Orlando and Tampa. Publix further expands with 6 new store openings between June and August: Huntsville, AL; Atlanta, GA; Jacksonville, FL(2); Sebastian, FL; Palm City, FL. Howard Jenkins, previous CEO of Publix, has been quoted in the past commenting on his company‘s dedication to customer value, ? Publix people have been working hard, preparing for an even grander vision of our future. Earlier in this decade, we committed ourselves to a mission to become the premier quality food retailer in the world. We introduced our own quality improvement process and later adapted a discipline of Customer Intimacy, which is helping us to listen more effectively to our customers. All of these initiatives have engaged the resourcefulness of thousands of associates from every area of our company. Together we are discovering powerful new methods for delivering customer value.? 24 Journal of Business Case Studies – Fourth Quarter 2007 THE COMPANY Volume 3, Number 4 A key differentiating factor in Publix‘s success formula can be attributed to the philosophy of its founder, Mr. George W. Jenkins who stated that ?†¦ some companies are founded on policy. This is wrong. Philosophy, the things you believe in, is more important. Philosophy does not change frequently †¦ and is never compromised †¦ we attempt to adapt a philosophy in such a way as to allow ordinary people to achieve the extraordinary †¦ to reach higher†¦ to look upon average with disdain.? The philosophy of caring for people has been embedded in Publix‘s corporate culture throughout its stores. Publix associates understand that they are not just in the grocery business but also in the people business. Therefore, taking care of associates, customers, suppliers, and community members is important to Publix people and the communities which they serve. Publix‘s Mission Statement very clearly states that Publix is passionately focused on customer value. Publix is committed to satisfying the needs of their customers as individuals better than their competition. Also, research shows that the majority of supermarket shoppers shop and visit supermarkets on a weekly basis. So, building a relationship with customers is a necessity as opposed to a luxury in order to stay aware of their needs and expectation. Publix associates are encouraged to interact with their customers on an hourly basis. Publix associates constantly attempt to keep their fingers on the pulse of the customer in order to get immediate and local feedback. One of the District Managers in the Central Florida region used to encourage, and in some cases require, his department managers to learn at least two customers‘ names, every day through face-to-face introduction and interaction. This is important because Publix employees serve their own communities and through this face-to-face interaction they can better determine customers‘ needs, wants, and desires faster than any research firm could ever do. KEY SUCCESS FACTORS At Publix, everything they do revolves around pleasing the customer; this is why they have enjoyed the kind of success they have had since the 1930’s. Bill Fauerbach, Vice President of the Miami Division, said ? only we can give our customers a reason to shop elsewhere.? The President of Publix, Ed Crenshaw, during his first year in the office introduced four success drivers for the company. The four drivers are: knowing the business, knowing the product, knowing the customer, and continuously training people. As a result, every department implemented different means of doing a better job with these four success drivers. A philosophy of employee appreciation has been embedded in the culture of the organization; so when the upper echelons visit retail stores, especially during appreciation week, they make it a point to personally see and thank every associate. One obstacle Publix is faced with is strong competition in the supermarket industry. For example, Wal-Mart, now the #1 retail grocer in the world, is opening major supercenters throughout Florida. However, Publix is not willing to concede their customers to the competition. As long as they take care of their customers better than anyone else, they will do well. The new generation of Publix leaders understands that complacency is their number one enemy; therefore they continue to focus and improve on factors which have made them successful in the past. They further understand that delivering superior customer value is a race without a finish line in today‘s fast-paced world. Therefore, they never lose sight of caring for people, delivering quality products and service, and excellence in everything they do. They understand that people need recognition and sincere thanks for their hard work and commitment to the company. Publix has invested heavily in developing an internal professional development curriculum to develop associates‘ skills and help them assume greater responsibility and leadership roles at Publix. Most employees begin working for Publix at a young age and tend to stay there after college. While a college education is very important for leadership and management positions, Publix provides many continuous development opportunities and on-the-job training for their associates. The philosophy of Publix is not just to satisfy and delight customers one time; customers must be satisfied, delighted, and excited every time they visit or shop at their store. Publix associates are taught that customers are their most valued assets whom must be welcomed, cherished, and appreciated. Publix associates understand that if they cannot satisfy customer‘s requirements and meet their demands, the customer will cease to do business with them and may shop with other retailers. They remember that if they, as Publix associates, don‘t offer a great shopping experience for their customers then someone else will. Therefore, besides discussing many other valuable concepts, all retail associates are taught the 10-Foot and 10-Second Rules to help them quickly acknowledge customers. The 10-Foot rule states that one must acknowledge all customers that are within ten feet 25 Journal of Business Case Studies – Fourth Quarter 2007 Volume 3, Number 4 of one‘s surroundings and the 10-Second rule states that these customers must be acknowledged within ten seconds of entering into the service counter area or the 10-Foot zone. Research in the supermarket industry indicates the factors that affect customer loyalty: ? ? ? ? ? The largest percentage of customers (68%) leave if they perceive an attitude of indifference. Some customers (14%) leave because they feel they can find better quality products and services elsewhere. Customers (9%) shop elsewhere because they think your prices are higher than your competitors. A few of the customers (5%) become friends with people who work for a competitor and take their business there. Some customers (3%) leave because they move to a different area. Publix Associates are also encouraged to use their daily observations, customer feedback, survey evaluation, and other data to improve their jobs, better serve their customers, and make Publix a better place ? where shopping is a pleasure. Publix teaches the principle of ? deliver plus 1%? which states that you must consistently meet your customers‘ shopping needs and then exceed their expectations by improving your service one percent. They believe in positively surprising the customer by over-delivering on what customers value. This principle further states that when you make a promise to a customer, you must be consistent and deliver all the time. It means before exceeding your customers‘ expectations, make sure you are satisfactorily meeting their needs. And if you promise any extra services, make sure you deliver as promised. Finally, Publix rewards top-notch service by implementing an awards program which shows associates how much management values their efforts to provide delightful service to customers. Delightful Service Awards are given for customer service that is over and above the minimum standards listed on the Observation Sheet for the area. Associates are expected to provide great customer service as part of the job requirement. The awards are given to associates who make the extra effort to delight customers who shop at Publix. To receive a Delightful Service Award associates must provide delightful service to a customer in a way that is formally recognized by either the customer, by a ? mystery shopper? who is purposely appointed by district management, or by a member of the store management team. Associates are trained and encouraged to set personal goals for themselves with regards to better serving customers and exceeding their expectations. They are asked to find out what they can do to increase and improve their personal commitment to customer intimacy. They are encouraged and rewarded for setting goals to increase their awareness of customers as well as customers‘ wants and needs. It is through these types of programs and committed people that Publix is able to offer its employees an environment ? where working is a pleasure? nd its customers an environment ? where shopping is a pleasure.? Publix associates‘ success with customers originates from their belief that no sale is final or complete until the meal is eaten and fully enjoyed. Then, they have made a positive and lasting impression. Publix‘s guarantee, which every associate is aware of, reads that ? we will never, knowingly disappoint you. If for any reason your purchase does not give you complet e satisfaction, the full purchase price will be cheerfully refunded immediately upon request.? These are not just words to live by but they are moral imperatives for retailers which have made Publix the successful and innovative giant it is today. According to Howard Jenkins, member of the Publix board and retired CEO, ? growth is the end result of a simple equation. As each of us continues to please our customers, more customers will look to Publix for their shopping needs. We must never lose sight of exactly what those needs are.? Keeping their sight on the changing needs of their customers and effectively filling those needs have paid big dividends for Publix‘s consistent growth and achievement over the years. As a result of the its continued efforts to grow through providing superior customer service and developing and retaining content employees, Publix was once again announced in 2005 a ? 100 Best Company to Work for? by Fortune magazine. Publix also received its 13 th award by Fortune Magazine as a ? Most Admired Company.? CURRENT TRENDS IN THE GLOBAL GROCERY INDUSTRY As the business world becomes smaller and firms look to expand their reach globally, managers are faced with the task of developing and implementing plans to make the next step to take their firm into the international arena. As 26 Journal of Business Case Studies – Fourth Quarter 2007 Volume 3, Number 4 companies in other industries such as electronics, clothing, and food service have taken their companies abroad, a new trend has begun to emerge within the last decade—grocery chains and supermarkets expanding their companies internationally. The company leading this trend is Wal-Mart which has expanded mostly to Europe and Latin America. However, this trend has been limited to foreign supermarkets expanding into the U. S. market such as Aldi, Tesco, and Famima. American grocery stores have not been very prevalent in the expansion of the industry globally. Tesco and Famima are looking to bring smaller scale grocery retail stores to the U. S. mostly concentrated on the West Coast in California. Famima, the Japanese grocer will offer Chinese and Japanese items which would be sure to please ethnic food seekers. There are a variety of reasons why some U. S. firms have been prompted to expand abroad. The main reason is because of competition in the form of consolidations of grocers. There are a variety of methods firms in the grocery industry use to reach the global market, the most popular being via acquisitions of smaller stores in the host nation. WalMart and IGA have both expanded their global reach through acquisitions. Tesco has expanded their company through the use of joint ventures, acquisitions, stand-alone operations and start-up concepts. Within the grocery industry, traditional grocers are beginning to stock items that normally do not dot the landscape of a grocery store such as non-food items and traditional retailers of non-food items are starting to sell food products. U. S. Grocery stores and supermarkets thinking of expanding abroad also have to contend with the food retailers in the host nations of both local and foreign firms. For example, hypermarkets are well known throughout Europe and Africa and sell lots of goods ranging from home improvement products to frozen foods; a small U. S. supermarket may have trouble competing with this type of store in an overseas market. Also Wal-Mart has introduced their concept grocery ? Neighborhood Center? stores in the U. S. which sell only food products; their strategy abroad involves the large supermarkets, which compete with the local hypermarkets. So not only does a small U. S. grocer have to compete with a local firm, it must compete with other foreign, mainly American firms as well. The rapid growth and development of ? upercenters? as evidenced by Wal-mart‘s grocery industry ascendancy is testament to the viability of hybrid formats (i. e. , grocery and general merchandise). Supercenters‘ sales exceeded $100 billion in 2000 (half of which was accounted for by the grocery side of the store). In another example, domestically, Wal-Mart has begun to add new organic food products to its shelves to attract more upscale buyers that would normally attend specialty organic markets or upscale supermarkets. In addition, the legendary furniture producer Ikea has recently decided to expand it specialty-foods segment and will begin selling the items in its stores. The firm has always sold food products and even operates a few restaurants. Retailers also are starting to develop new concept stores which bear the name and likeness of the parent store but cater to a particular ethnic group or food trend. Publix has their two chains, one Latin-oriented and the other organicoriented. Wal-Mart has also developed and expanded their ? Neighborhood Market? limited grocer concept. Over 20,000 new items are hitting the market every year and understanding the value of each product to each customer is no easy task. Therefore, the value of understanding, anticipating, and determining consumer preference cannot be overestimated. Changing effectively is a matter of keeping up with the demands of consumers, offering more value for the customer‘s dollar, being competitive, and creating raving fans. For example, Publix offers readymade meals which are a growing trend abroad, especially in Asia. Other countries view American brands as a welcome addition to their market place. For example, Japan is a large importer of foreign food supplies and a report out of Sweden recently found Japan as a viable market for foreign investment in food products and supplies. Food safety is becoming a major issue in the grocery industry. According to a Better Homes and Gardens panel study, only 20% of the panelists were very confident that the food they buy is safe to eat. Global activist group Greenpeace, has joined two other coalitions-True Food Now and GE-Free Markets-which are trying to convince two supermarket operators in California to stop using genetically engineered ingredients in their private label food lines. According to NBC Dateline investigation, seven of the nation’s largest grocery store chains, operating more than 7000 tores in nearly every state, admitted to re-dating meats and fish after they had reached their original â€Å"sell-by† date. In the food retailing industry, leaders are paying more attention to ensuring that food products are safe and produced in a clean environment. According to the corporate quality assurance lab coordinator at Publix, their associates are constantly looking at all the risk factors associat ed with food quality, as well as food safety, while attempting to eliminate them. Firms in any industry operating abroad and at home must also be aware of health risks. The ever publicized, bird-flu, can affect how companies conduct operations. In one move, Publix announced that in case of a bird-flu epidemic in America, it would think about providing curbside delivery of goods to customers. In light of the health risks present to retailers and 27 Journal of Business Case Studies – Fourth Quarter 2007 Volume 3, Number 4 their food supplies, supermarkets must also craft procurement strategies to ensure the products selected to be sold in their stores are free from exposure to such elements prior to being stocked on the companies‘ shelves. Natural disasters also play a role in food safety as well. When a natural disaster strikes, cities and neighborhoods are often left without electricity and as a result, food establishments are not able to store their perishable items because of the risk of spoilage and making customers sick. To counter this problem, Publix has prepared all of its South Florida stores for hurricane disasters by installing generators in these stores as part of its ? Business Recovery Program.? This move is seen as a way for the company to remain open during the aftermath of a storm and continue to serve their customers by hopefully reducing lost perishables inventory and helping to ensure that spoiled and tainted food products are not sold to their customers. Today‘s customers are increasingly more concerned and vocal about the quality and nutrition of the food they purchase. According to research, 70 percent of women and 54 percent of men say they consider nutrition to be an important factor in their consideration of food purchases. Once a niche category, organic foods are becoming increasingly mainstream as small, egional organic food-producing companies have been acquired by major manufacturers. Today‘s nutrition-conscious supermarket shoppers are checking labels as never before. The Food and Drug Administration is requiring that trans fat (trans fats are found in foods ranging from partially hydrogenated oils to fried foods, cookies, pastries, dairy product s and meats) content appear on all food labels as of January 1, 2006. Finally, some manufacturers are considering the idea of offering ? functional foods? which are fortified with a growing number of popular herbs, vitamins, hormones and other healthy additives. The days of preparing complete meals at home are becoming a distant memory for most working people living in the United States and other developed nations. Today‘s time poor shoppers are opting for prepared foods such as precut produce, cooked dinners, and prepared takeout foods. Also, 77. 4 percent of the respondents purchase prepared foods to eat at home and 49 percent of those who eat at home said they do so because they are more careful about what they eat. It has been said that over 40 percent of all consumer spending on food is for meals that are eaten away from their homes. EXTERNAL ENVIRONMENTAL FACTORS AFFECTING GLOBAL EXPANSION Economic. The economy of the country affects companies if they decide to expand abroad and how they operate. The countries‘ monetary and economic policies could be discouraging to international investment such as currency controls; unstable exchange rates; high external debt, etc. A retail establishment might be affected by unstable currencies which could leave some customers unable to buy the companies‘ products and could hamper repatriation of profits back home. The type of economy a country operates under can also have an impact on foreign firms. For example, command, communist, socialist or market-oriented economies also pose different challenges to the multinational firm, and policies of these various economies will in effect determine companies‘ direction. Socio-cultural. Elements in the foreign socio-cultural environment will affect decisions to locate abroad. There are various cultural norms that influence consumer behavior, company policies, marketing and product selection such as religion, ethnic norms, etc. The firm must look at new social and cultural trends in the global and country-specific environment and how they affect the market. Some social trends that have emerged in the food industry are healthy foods, organic and natural foods and gourmet take-out. Supermarkets wishing to expand abroad also must take note of regional and country preferences of the consumers in the host nation. What is normally for sale in the home market may be significantly different in the host nation; even more so than the differences in regional areas of the home country. Change is constant and ubiquitous throughout the supermarket industry because customers are becoming more knowledgeable and demanding. In today‘s market-based economy, customers want a variety of ethnic foods that are made with quality ingredients and represent their culture; therefore quality service must be aligned accordingly with the best prices in order to deliver superior value. Political/Legal. One of the biggest factors affecting expansion abroad is the level of political risk of a country and its legal environment. The level of political risk involved and its resultant effect on foreign firms are often taken into consideration before a company decides to locate in a foreign market. A new government may expropriate or nationalize 28 Journal of Business Case Studies – Fourth Quarter 2007 Volume 3, Number 4 foreign owned property or all of the companies in a particular industry often with detrimental results to the foreign firm. Also governments sometimes pose through their legal system investment restrictions on foreign firms seeking FDI in their countries. This ranges from disallowing 100% ownership by foreign firms in the host country; mandatory joint venture or strategic alliance agreements; and even restrictions on the building of manufacturing or distribution facilities in the new country. Demographic. This particular factor in the external environment relates to ? who will your customers be Will the same demographic segment targeted by the firm in its home country be present in the host nation, such as income, gender, age, education? Are these consumers accessible? Is there a need or want for the firm‘s particular products? For example, will a traditional supermarket with middle class consumers at home have a large demographic base in a village where poorer customers buy produce from open-air markets? How will the characteristics of the intended target group affect operating strategy? All of the questions must be answered and will directly affect the strategy that a company will take when expanding abroad and even will affect the country of choice for the firm. Technological. The firm needs to look at new trends in the industry or related industries that will have an effect on their expansion and operations at home and abroad. There is in fact rapid technological innovation in the food-retail industry that companies are starting to take notice of and adopt. Technology which allows customers to be their own cashiers and checkout their own groceries have been around for many years. However, it is only recently that some food retailers are toying with its implementation as a strategic tool to enhance their competitive position and offer better service to the time-impoverished customer. This is because self-checkout technology, which allows shoppers to scan their own items, offers savings to both the shopper and the retailer along with an added convenience. Self-checkouts can serve only a segment of the market which wants to scan their own groceries and have a debit card to pay for their groceries. Check-out efficiency has also been improved by widespread use of debit and credit card payment systems. CONCLUDING REMARK Publix‘s history shows that they bought seven Grand Union stores in Miami in 1959 and 19 All American stores in 1945 to expand their market share in the Florida market. According to Publix leaders, currently there are no specific plans for mergers or acquisitions. However, they are not against the idea of acquiring another company that fits Publix‘s culture and philosophy. An executive commented that ? If the right opportunity came up we could acquire another company†¦ we may or may not find another company we like†¦we believe in internal growth, building our own stores.? The supermarket industry is becoming increasingly concentrated as large regional chains such as, Wal-Mart, Kroger, Safeway, and Albertson‘s dominate their markets Publix‘s current strategy is to steadily grow from within and expand the Publix culture throughout its stores across different states in the United States. If they choose not to go abroad, they better be fully prepared to compete with global firms that will be planning to invade their market in the coming decades. One must ponder on a strategy of Publix going abroad to gain new market share and to gain the relevant experience to compete with global competitors. Or, Publix can simply prepare to protect its territories from foreign retailers that will be competing with them in the United States. What should Publix executives do and how should be they proceed if they are to maximize the value of their stockholders in the long-term? DISCUSSION QUESTIONS ? ? ? ? ? ? ? Is Publix ready to go abroad? Defend your statement selection as thoroughly as possible. Do Publix managers and employees have the experience to compete in global markets? Discuss. What route if any should Publix take to expand abroad? (Think about joint-venture, strategic alliance, licensing, manufacturing, greenfield, etc. If international expansion is not feasible at this time, develop some alternative solutions to Publix growing successfully amid global competitors. Beyond product selection, what other aspects of Publix‘s operations may be affected by going abroad? What other factors in the firm‘s external environment may affect international expansion for Publix? I s it better for Publix to go abroad and compete in new markets or simply prepare to compete with global retailers that will be coming into the neighborhood? 29 Journal of Business Case Studies – Fourth Quarter 2007 Exhibit 1 – Stages of Internationalization Volume 3, Number 4 Foreign Sales Office Domestic Sales Direct Exporting Foreign Manufacturing Subsidiary Amount of Involvement in the Foreign Country Exhibit 2 – Consolidated Earnings Publix Super Markets, Inc. Consolidated Statements of Earnings Years ended December 31, 2005, December 25, 2004 and December 27, 2003 2005 2004 2003 (Amounts are in thousands, except share outstanding and per share amounts) Revenues: Sales$ Other operating income Total revenues Costs and expenses: Cost of merchandise sold Operating and administrative expenses 20,589,130 155,681 20,744,811 18,554,486 131,885 18,686,371 16,760,749 126,120 16,886,869 5,059,680 4,231,402 13,577,740 3,869,791 12,275,132 3,613,759 Total costs and expenses Operating profit Investment income, net Other income, net Earnings before income tax expense Income tax expense Net earnings Weighted average number of common shares outstanding Basic and diluted earnings per common share based on weighted average shares outstanding 19,291,082 1,453,729 74,293 22,716 1,550,738 561,582 $ 989,156 7,447,531 1,238,840 35,311 20,860 1,295,011 475,628 819,383 15,888,891 997,978 21,926 27,185 1,047,089 386,156 660,933 172,039,137 176,775,733 184,112,742 $ 5. 75 4. 64 3. 59 30 Journal of Business Case Studies – Fourth Quarter 2007 Exhibit 3- Consolidated Comprehensive Earnings Publix Super Markets, Inc. Consolidated Statements of Comprehensive Earnings Years ended December 31, 005, December 25, 2004 and December 27, 2003 2005 2004 (Amounts are in thousands) Net earnings Other comprehensive earnings (losses) Unrealized (loss) gain on investment securities available for-sale, net of tax effect of ($8,484), $419 and $3,174 in 2005, 2004 and 2003, respectively Reclassification adjustment for net realized gain on investment securities available-for-sale, net of tax effect of ($1,692), ($1,348) and ($800) in 2005, 2004 and 2003, respectively Comprehensive earnings $989,156 819,383 Volume 3, Number 4 2003 660,933 (13,510) 668 5,055 (2,695 ) $972,951 (2,147) 817,904 (1,274) 664,714 REFERENCES 1. 2. 3. Appleson, G. (2006, August 14). Grocery chains blur retailing lines as they bottle Wal-Mart. Knight Ridder Tribune, P. 1 Awbi, A. (2006, June 16 Tesco Shifts Focus as foreign business booms. Food Drink Europe. com. Retrieved August 21, 2006 from http://www. foodanddrinkeurope. com/news/ng. asp? id=68453. Klintenberg, H. (2003). Japanese Food Market Consumer Market Characteristics, and the foreign entry situation from a Swedish Perspective. Gotenborg, Dept. of Human and Economic Geography. Retrieved August 21, 2006 from http://www. handels. gu. se/epc/archive00003058. Ikea to move into specialty grocery market. (2005, July 11). Food Drink Europe. com Retrieved August 24, 2006 from http://www. foodanddrinkeurope. com/news/printNewsBis. asp? id=61218 Jackson, J. (2006, April 6). Experts discuss bird-flue response: Publix plan for curbside delivery is an example of how business for the worst. Knight Ridder Business Tribune. Retrieved August 21, 2006 from ProQuest. Mujtaba, B. G. (April 2007). Cross cultural management and negotiation practices. ILEAD Academy Publications; Florida, United States. ISBN: 978-0-9774211-2-1. Website: Ileadacademy. com. Mujtaba, G. B. Johnson, W. , (2004). Publix Super Markets Inc. : Achieving Customer Intimacy. Case 15; pages 375-392. In William Johnson and Art Weinstein‘s book entitled Superior Customer Value in New Economy. Second Edition. CRC Press. Orgel, D. (2002, June 17). U. S. Supermarket Operators need a foreign policy. Supermarket News. Retrieved August 21, 2006 from ProQuest Database. Pint Sized Imports. Progressive Grocer (2006, May 15). 8, p. 18. Retrieved August 21, 2006 rom ProQuest Database. Publix. (2006, March 2). Publix Announces 4th Quarter and Annual Results for 2005. Retrieved August 21, 2006 from www. ublix. com. Publix. (2006, April 13). Publix Announces Annual Dividend. Retrieved August 21, 2006 from www. publix. com. Publix. (2006). Publix website visited on August 21 2006 at http://www. publix. com 31 4. 5. 6. 7. 8. 9. 10. 11. 12. Journal of Business Case Studies – Fourth Quarter 2007 13. 14. 15. Volume 3, Number 4 16. 17. Publix plans natural prototypes. (2005, May 13). South Florida Business Journal. Retrieved August 21, 2006 from http://www. bizjournals. com/southflorida/stories/2005/05/09/daily52. html. Grocer to add flavor with Hispanic themed stores. (2005, March 7). South Florida Business Journal. Retrieved August 21, 2006 from http://www. bizjournals. com/southflorida/stories/2005/03/07/daily5. html. Ideal Media, LLC. (2006). Restaurant Business: Street smarts for the entrepreneur. Retrieved August 21, 2006 from http://www. restaurantbiz. com/index. php? option=com_contenttask=viewid=13355Itemid=93. Publix. (2006). Publix Super Markets Inc. Annual Report to Stockholders: The Character of Publix. Publix (2006, February 6). Publix and the Little Clinic to open walk-in medical clinics. Retrieved September 16, 2006 from www. publix. com NOTES 32 How to cite Publix, Essay examples

Compare and Contrast the Baroque Music and Jazz free essay sample

The baroque period can be delved into three parts: early (1600-1640), middle (1640-1680), and late (1680-1750). Although today most people recognize the latest part as the baroque music, the earliest part was one of the most revolutionary phases in music history. The early baroque composers rejected the polyphony texture of the late Renaissance music and favored homophobic texture. They also focused on harmony rather than the complexity of melodic lines. The growth of figured bass and counterpoint represents the placement of harmony.However, by the late baroque period, polyphonic texture returned to favor. Famous Baroque composers: Johann Sebastian Bach Popular work: Air on a G String George Frederic Handel Popular work: The Messiah Antonio Vivaldi Popular work: The Four Seasons It is difficult to define Jazz music, as there are many different styles and movements. A brief definition of Jazz would be: American music that originated in New Orleans around 1900 and characterized by propulsive syncopated rhythms, polyphonic ensemble playing, improvisatory, virtuosic solos, melodic freedom, and a harmonicIdiom ranging from simple dilatations through chromatics to atonality. 1 But this does not tell everything about Jazz. Jazz developed from Ragtime around 1 900 and about 20 different styles were born since then. 2 Examples are swing, bebop, boost nova, free jazz and soul Jazz. Famous Jazz musicians: Luis Armstrong Chuck Imagine Charles Minus ; John Chlorate Mary Lou Williams Miles Davis Nat King Cole The main characteristic of this piece is unity of melody. This piece begins with Joyful melody, which contains arpeggio and arch shape melody. Pl] Its mood of joyfulness remains throughout the piece. Base chords are mostly based on chords l, IV and V. At bar 9, a melody changes a little but the mood doesnt change. The rhythmic patterns of the beginning of this piece are repeated throughout. There are frequent uses of imitation in the melody. For example, from bar 9 after the perfect cadence, Imitation begins as descending 4th. [Pl] sequences contained. Melodic phrases are repeated one tone higher pitches. Another main characteristic of this piece is polyphonic texture, as more than 3 independent melodic lines are sounded together consistently.From bar 14, there is imitation again. The harmony is based on a circle of fifths. Each motive figure is decorated with triplet. In the melody line, the first figure starts with F, the next one starts with B and the next one starts with E and so on. Similarly, the chords of bass line go through cycle of fifth. Therefore, both melody line (flute and violin) and base line (cymbals) are in circle of fifth. This makes the melodic like sound beautiful and natural. This movement is in Retooling form: one short section keeping returning, often creating tutu-solo-tutu-solo pattern.This movement opens with the retooling, which consists of 1/16th notes. After the retooling, there is short solo section, where the flute and violin imitate each other. This piece is performed in 12-bar structure in 4/4 time. This piece begins with piano solo in E major. [pick] In the beginning of this piece, we can see the chords progression: I I I V V l. This chords progression is repeated throughout this piece with a constant rhythmic pulse. Call and response is frequently used in this piece. We can see the example of call and response between voice and other instruments at 0:46.There is also call and response between main vocal and female chorus in 2:29. Swing rhythm is also remarkable in this piece. After 12 bars of short piano solo, drum joins and plays swing rhythm. There are also frequent uses of syncopation in the rhythm. For example, in the first part where the vocal Joins, after he sings one phrase Hey, ma-ma dont treat me wrong, there is space in melody between the first phrase and the second phrase syncopation. The beginning of this piece is mainly homophobic in texture as there is always one independent melody.When vocal sings the main melody, other instruments such as drum and piano play the bass lines. However, as the song gets close to the end, its texture becomes more like polyphonic. Melody six times, there is call and response between trumpets and vocal. The vocal asks, Tell me whatd I say and trumpets answer. The same idea is repeated several times with different lyrics. After the part, there is call and response between the main vocal and chorus again. Melody in baroque music creates a feeling of continuity. The opening melody will be repeated throughout a baroque piece.Although the melody is often repeated in an altered form using variation technique, its idea remains in a piece. Also, baroque melodies often sound elaborate and ornamental in baroque pieces. Baroque music also tends to have one basic mood. If a piece begins with Joyful mood, it will remain throughout the piece. The baroque composers often created mood by using a descriptive musical language. They favored word painting, which music enhances the meaning and emotion of the text. For example, they used dark and slow music in lyrics about death.This made music more expressive and powerful. The rhythm in baroque music is often constant. The rhythmic patterns in the opening of baroque pieces are repeated throughout. This contributes to creating a unity of mood. For example, as we can see from Concerto V by Bach, there are 1/16th notes constantly throughout. Texture in baroque music is mostly polyphonic: two or more voices or melodic lines playing independently to express complexity. Baroque composers tried to expand the size, range, and complexity of instrumental performance. Imitation is very common in baroque music. All you have do is touch the right key at the right time and the instrument will play itself This is a famous quote by Bach. Baroque musicians try to play what is written on the music score. There is mainly three common baroque forms; three-part from (A B A), two-part form (A B A), and continuous or undivided form. A lot of concerto movements including concerto V by Bach are in Retooling form. The word, Retooling, means return in Italian. After Tutu section, solo section begins and Tutu section come back again after The Same rhythmic patterns are repeated in Jazz, yet often syncopated; unexpected accents.The rhythm patterns heard in the begging of Jazz pieces will be repeated throughout. Swing rhythm is also main characteristic of Jazz. Jazz originally developed from estimate music, whose main characteristic is ragged or syncopated rhythm. Improvisation is an important aspect of Jazz music. Jazz musicians improvise in melody, rhythm and bass lines. A Jazz musician plays what he wants to play. Therefore, they have a great deal of freedom when performing and the audience also can feel it. Melody in Jazz is often improvised and more complex than other music.There are frequent uses of blue notes. Here is an example of a blues scale: This is one of the aspects that make Jazz very distinguishable from other music. Although style, period and musical culture are widely different, there are some molarities between Baroque music and Jazz. The first similarity between the two is continuity of rhythm. In both pieces, the same rhythmic pattern is repeated from the beginning to the end. Another obvious similarity is the frequent use of call and response. In both pieces, call and response is used many times.In concerto v, for example, there is call and response between flute and violin from 1:15. There are call and response between vocal and other instruments, and between the main vocal and female chorus in Whatd I say. For example, we can see call and response between the main vocal and there instruments from 0:46 and between the main vocal and female chorus from 2:20. Both baroque music and Jazz use improvisation, although the style is different. In Baroque music, the composers write numbers above the bass part (figured bass) so that the keyboard player can improvise chords.This gives the performers a feeling of freedom while playing. In Jazz, improvisation is more important than in baroque music and is more abound. Not only the bass line, but also melody and rhythm can be improvised. Many baroque and Jazz composers repeat the same melodic or rhythmic idea in one piece. In Bachs concerto v, for example, there are 1/16th notes constantly throughout and the same melodic ideas are repeated. This is same for Jazz music. For example, in a Jazz piece Whatd I say, there are frequent uses of swing rhythm and the same Unity of mood describes both baroque music and Jazz.If a piece of music opens with dark and slow melody its darkness remains throughout the piece. The unity of mood is created by continuous rhythm and melody. The chords of a lot of baroque and Jazz songs are mostly based on l, IV and V. For example, the chords structure of the first 8 bars in Bachs concerto v is I I V- I l. The twelve notes progression, which many Jazz musicians use, is I I-I IV IV- I I V- V- I and is very similar to the one used in concerto. Difference in time and culture also makes difference in music.We can find several differences between baroque music and Jazz. First, we can see that their styles are very distinguishable. Jazz musicians have more feeling of freedom while performing as they can improvise in many ways while baroque musicians can only improvise in bass lines and they mostly play what is written on the score sheet. There is also difference in musical form and structure. The baroque composers tend to follow the certain forms such as retooling form while Jazz composers favor minimum forms that allow maximum flexibility. In addition, the main concept or purpose of Baroque music and Jazz are different. Jazzs primary purpose was to entertain the people in bars, while baroque composers primarily worked to provide music for dance and church services. Early baroque composers rejected the complex polyphony of the late Renaissance and favored homophobic texture that maximizes harmony. But Jazz composers favored the complexity of melody. Melody in Jazz is often complicated and usually official to sing or play while melody in early baroque music is less complicated and easy to remember.In addition, the uses of instruments in the two periods are different. Despite that baroque music is mostly based on string groups, Jazz music is based upon brass and woodwind instruments. Although style, time, and history are different, there are some similarities between baroque music and Jazz. There are similarities in rhythm, melody, and texture. Music from the two different periods sound different, however, when we look at the two closely we see that they share musical technical similarities.

The Oil and Gas Industry

Racism Colonialism and The Development of the Third World essays

Racism Colonialism and The Development of the Third World essays Charles Darwin was the first person to propose the theory of "natural selection" and "Survival of the fittest" by which he explained the inner workings of nature to either help sustain or eliminate a species. According to the theory it is the design of nature to sustain the healthy and the strong so that best of species survive to create a stronger progeny. The theory of evolution explains the alteration in characteristics of species over a period of time to survive the adverse conditions. Darwin's theory of survival of the fittest has been much espoused by political leaders and it has been used extensively to support and explain their colonial and imperialistic tendencies. Even some religious leaders used Darwin's theory to explain racial and religious superiority. The writings of Josiah Strong, the protestant reformer of the ninetieth century clearly echoes his belief of the superiority of the Anglo Saxon race. Strong's writing indicates an intense religious tone combined with racial prejudice. He explains that the Anglo Saxons, the predominant population in America, are the most evolved and fittest of all human kind. The frontier expansion and continuous subjugation of the native Indians are, as he explains them, events that were designed by Mother Nature. He even gives a religious tone to the imperialistic notions of the Anglo Saxons by explaining them as god's way of ensuring the ultimate evangelization of the world'. As he explains "the wheels of history are the chariot wheels of the almighty, there is with every revolution, an onward movement toward the goal of his eternal purposes". The highly mixed nature of the Anglo Saxon race is explained as the reason for the strong racial stock that it is. As he says, "the best nations are the most widely related". So Strong argues that America is well on its way to producing the best ever civilization in the world and tha...

Instructional Project Analysis Report Essay Example | Topics and Well Written Essays - 500 words

Instructional Project Analysis Report - Essay Example Reading activities are aimed at increasing reading comprehension, developing vocabulary and research skills. Writing activities are aimed at developing accuracy in written information through simple compositions and accomplishing forms. The course consists of 12 modules. According to Chamut (1995), cognitive language learning fosters school achievement of students who are learning through the medium of a second language. Non-native English speakers face problems in learning academic subjects which use English as the medium of instruction. Due to the widespread use of English worldwide, language courses in English have become part of the academic curriculum in most countries. However, the English course in these situations take on the nature of a foreign language course and fails to really develop language proficiency skills in terms of comprehension, vocabulary and research skills due to limited usage of the language in everyday life. The instructional problem that arises therefore, is how to build on the existing language knowledge of English and implement a training strategy that hones English literacy skills allowing the participants to develop the ability to use oral and written English for daily needs, develop basic conversation skills and voca bulary, and use simple sentence patterns. The training is based on cognitive learning theory in which learners are mentally active participants in the teaching-learning process. Mental activity in the learners occur when they apply prior knowledge to new problems and search for meaning in new information. The instructional problem relates to a cognitive domain performance issues that can be solved by training. The goal of instructional programs is to build knowledge and skills that can be re-used for later learning or in various life situations, such as career. ESL training to help improve academic performance

The Temperance Movement in Victorian England Essay

The Temperance Movement in Victorian England - Essay Example Industrial Revolution, Agricultural Revolution and growth of imperial power of England made it unbeaten in the world. Developments in the fields of art and literature were comparable to the Elizabethan age. All these greatly influenced the social conditions and interactions of the different classes of contemporary English people and Temperance movement was one of the examples of it. In short, like the second half of the sixteenth century, there developed another ‘Golden Age.’ As part of their religious belief, in the eighteenth century, people from upper class and middle class societies would dish up and drank wine at their dinners. Gradually, moderate use of wine among the people became unrestrained status. Studies mention that â€Å"the earliest temperance associations were founded in Scotland in 1830, but the movement soon came South and similar groups were established in Preston and other industrial towns† (Hope UK, n.d.). Temperance Movement had kept an eye o n moderated use of alcohol and motivated people about the necessity of self control or moderation in drinking. Excessive use of alcohol seriously affected working class people and it paved the way for severe social inconvenience. Number of social organizations and welfare movements has emerged during the end of 17th century and worked aligned with the evil effects of alcohol consumption. In the beginning, Rev. John Edgar, Belfast professor of theology gave spiritual guidelines. Then Joseph Livesey made some remarkable progress in Temperance Movement. Temperance Movement is not only a political or religious movement, but also an artist’s propaganda against the evils of drinking. As a social reform movement against alcohol, Teetotal Movement registered its name through the concept of â€Å"total abstinence from alcohol.† Leaders of Temperance and Teetotal movements have caught the attention of eminent personalities from art, literature and religion. Victorian poet Tennys on, novelist Charles Dickens, George Cruickshank and William Hogarth marked their conscious effort in promoting awareness programs related with Temperance Movement. The evils of drinking had coined direct and indirect consequences in Victorian society. Members of working- class community have faced bitter consequences than middle-class and upper class people. Industrialization and related events contributed a new system in work field and service sector. Workers in large scale industries and factories often tend to follow drinking as an essential means of entertainment because of heavy workload and limited opportunities of amusement. Without a doubt, the main focus of the Temperance Movement was the elimination of drinking habits among the working-class people who lived in Victorian England. Historians have identified number of reasons which promoted physical backgrounds for the formation of the Temperance Movement. The study of Temperance Movement permits the reader to comprehend th e class struggles of Victorian society in which social status designed everything. Excessive drinking nature among the workers in factories made a payment to many other problems such as serious health issues, increased rate of criminal activities, problem of child labour and economic crisis.

War On Drugs Essay Example | Topics and Well Written Essays - 750 words

War On Drugs - Essay Example Its initiation was aimed at taking a firm stand on drugs because of the effect that drug abuse has had on society. The problem comes about when prisons become overcrowded as facilities, and supervisory staff is not enough. This, in turn, leads the government to injecting more resources to correctional organizations at the expense of other pressing issues such as healthcare and education programs. Conversely, such organizations may be ignored causing prison facilities to be strained and prison staff over-worked without earning any extra income; this is usually the more common scenario (Yahoo! Inc, 2007). Pinpointing the Source In order to rectify this problem, which essentially is an inflated budget, it is vital to pinpoint the source of the overall problem of drug abuse in the society. Questions such as which are the most common illicit drugs, where do the drugs come from, who distributes them, what are the loopholes that enable this distribution persist, how else can persons be dete rred to participate in drug trade. This breakdown allows specific solutions to be arrived at; without having to call for harsh punishment directly, which translates to serving longer terms in prison. The government should consider the fact that rehabilitation through imprisonment is not a solution for drug traffickers; because what instead happens is that they interact with much worse criminals and get further inclined to a criminal lifestyle. Moreover, having a criminal record prevents them from getting legitimate jobs thereby, leading them back to drug trade (Yahoo! Inc, 2007).In some states, the war on drugs has kept use of government resources at bay by seizing assets from drug traffickers. ... Inc, 2007). In some states, the war on drugs has kept use of government resources at bay by seizing assets from drug traffickers. This has been viewed as a self-financing method but in reality resources gained from asset forfeiture end up being transferred to other departments with scarce resources. In addition, police agencies have been noted to seize assets from innocent persons with the aim of acquiring resources for financing their departments. The resources amassed from asset seizures end up diverting focus from actual crime fighting. There needs to be a shift in thinking whereby drug prohibition has proven not to be effective in alleviating drug trade. Over time, the argument for drug prohibition has been that there is a relationship between drug trafficking and other violent crimes such as car theft and robbery. Therefore, if drugs are prohibited, the law is better enforced as such crimes are prevented (Benson, 2009). However, this has been proven ineffective as prisons have b ecome overcrowded and most states have had to call for release of petty offenders. This has proven quite risky, as individuals who are viewed as petty offenders may have considered graduating to higher crimes because of interacting with serious offenders. Either way, the petty offenders arrested for drug trade are released back into society without any assurance that they have been rehabilitated. The issue then becomes identifying a way of effectively rehabilitating drug traffickers where incarceration is not an option. Another issue is the stringent laws on parolees as most of them will inevitably violate them and end up stuck in the vicious recycle of the prison system (Romaine, 2011).

Ethical consumerism | Analysis

Ethical consumerism | Analysis Ethical Consumerism The buy and utilisation of ethical services need that a large allowance of effort be bought into in data acquisition and conclusion making. In supplement, customers have to be eager to pay higher charges for these services. Some of the obstacles to making ethical alternatives may lie in the customer decision-making process. In their every day buying, customers enlist in usual difficulty solving. In this position, customers do not dedicate time to seeking external data or assessing the alternatives. Instead, buy aim and alternative stay unchanged. However, customers may perform more perplexing alternative methods, particularly when they purchase a granted merchandise class for the first time. For example, customers buying Fair Business services for the first time may enlist in expanded difficulty solving. She or he is inspired to take the problem to choose an ethical merchandise and pay a premium for it. Over time, this ethical conclusion will become usual, and approval can strengthen aims and reinforce the prospect of proceeded response. Customers need up-to-date and unquestionable data in alignment to make ethical choices. Information about firms ethics should be expressed to customers in such a pattern that it effortlessly comes to them and does not origin them any inconvenience. Seeking data will convey advantages, but it furthermore determinants charges to customers. The likely charges encompass time, cash, effort and delaying the decision; advantages of data encompass approval with the alternative, cost savings and the feeling that the alternative was worthwhile. Customers often use some data causes simultaneously; the distinct causes support each other, varying in implication as asserted by the alternative situation. Some customers gaze for comprehensive data while other ones make their alternatives on the cornerstone of rather scanty information. Scanty data searching may be clarified by the inclination of customers to decrease the effort engaged in maki ng judgements. According to this idea, customers are not maximizing their utility, but make a alternative when they find a satisfactory alternative. Customers data accumulating assets of time, cash and effort are inclined to be restricted. An ethical conclusion does not habitually entail that the customer is absolutely acquainted about all the facets that sway buying and consuming the product. Publicity about unethical perform is observed more often than promotion in relative to ethical conduct. Customers are inclined to enforce a restriction on an unethical firm by denying purchasing its services, but will not pay an ethical firm by buying its services. Even though obtaining data assists some customers make an ethical alternative, other ones may seem that this added data is bewildering and it raises their sense of uncertainty. Thus, making conclusions becomes even tougher when ethical matters have to be advised in supplement to cost, value and other criteria. Todays acquainted and cognizant customer may, then, be bewildered about the data circulating on ethical swapping and ethical merchandise alternatives. Too much of this data may be untrue, or not sufficient of it accurate. Such disarray may be expanded by the detail that some of a granted firms services are ethically made while other services made by the identical firm are not made as asserted by ethical criteria. Moreover, the world wideization of retail enterprise has directed to broad varieties of new services. Country-of-origin marks are not compulsory. The ethical customer is compelled to make her or his conclusions on the cornerstone of guesswork and fragmented information. FÐ µÃ °turÐ µÃ'• Ð °Ã'•Ã'•iÃ'•ting tÐ ¾ thÐ µ dÐ µvÐ µlÐ ¾Ã'€mÐ µnt Ð ¾f Ð µthiÃ' Ã °l Ã' Ã ¾nÃ'•umÐ µriÃ'•m ThÐ µ mÐ °nifÐ µÃ'•tÐ °tiÐ ¾n Ð ¾f Ð µthiÃ' Ã °l Ã' Ã ¾nÃ'•umÐ µriÃ'•m iÃ'• diÃ'•tinguiÃ'•hÐ µd by Ã'•Ð µvÐ µrÐ °l fÐ µÃ °turÐ µÃ'•: thÐ µ dÐ µvÐ µlÐ ¾Ã'€ing nurturing Ã' Ã ¾nÃ'•umÐ µr Ð ¾f thÐ µ 1990Ã'•; fÐ ¾rÃ' Ã µ Ð °Ã'•Ã'•Ð µmbly Ã'•uÃ'€Ã'€Ð ¾rt fÐ ¾r fÐ °irÐ µr Ã'•wÐ °Ã'€Ã'€ing Ã'€rÐ °Ã' tiÃ' Ã µÃ'• with thÐ µ Third WÐ ¾rld; Ð µxÃ'€Ð °nding nÐ µwÃ'•Ã'€Ð °Ã'€Ð µrÃ'• intÐ µrÐ µÃ'•t in Ð µquitÐ °blÐ µ trÐ °dÐ µ iÃ'•Ã'•uÐ µÃ'•; Ð µxÃ'€Ð °nding buÃ'•inÐ µÃ'•Ã'• rÐ µÃ'•Ã'€Ð ¾nÃ'•ibility; Ð °nd Ã'•uÃ'€Ã'€liÐ µr Ã'€Ð ¾wÐ µr. Ð ll thÐ µÃ'•Ð µ hÐ °vÐ µ lÐ µÃ °d tÐ ¾ thÐ µ brÐ ¾Ã °dÐ µr Ð °Ã' Ã' Ã µÃ'•Ã'•ibility Ð ¾f Ð µquitÐ °blÐ µ trÐ °dÐ µ gÐ ¾Ã ¾dÃ'• Ð °nd thÐ µ high vÐ °luÐ µ Ð °nd Ã'€rÐ µÃ'•Ð µntÐ °tiÐ ¾n Ð ¾f Ð °ltÐ µrnÐ °tÐ µ Ã'€rÐ ¾duÃ' tÃ'•. ThÐ µ dÐ µvÐ µlÐ ¾Ã'€ing nurturing buyÐ µr Ð ¾f thÐ µ 1990Ã'• Ð  grÐ ¾wing numbÐ µr Ð ¾f Ã' Ã ¾nÃ'•umÐ µrÃ'• Ð ¾f thÐ µ 1990Ã'• Ð °rÐ µ nurturing, Ð µnvirÐ ¾nmÐ µntÐ °lly Ð °nd Ã' Ã ¾mmunÐ °lly Ã' Ã ¾gnizÐ °nt Ð °nd Ð °rÐ µ rÐ µquiring Ð ° Ã'•tÐ °tÐ µ in thÐ µ Ð ¾utÃ'€ut, Ã'€rÐ ¾Ã' Ã µÃ'•Ã'•ing Ð °nd rÐ µÃ'•Ð ¾urÃ' ing Ð ¾f rÐ °w Ã' Ã ¾mÃ'€Ð ¾nÐ µntÃ'• Ð ¾f thÐ µ gÐ ¾Ã ¾dÃ'• thÐ µy frÐ µquÐ µntly Ã'€urÃ' hÐ °Ã'•Ð µ. ThÐ µ Ð µnvirÐ ¾nmÐ µntÐ °lly-Ð °wÐ °rÐ µ Ã' Ã ¾nÃ'•umÐ µr hÐ °Ã'• bÐ µÃ' Ã ¾mÐ µ Ð µthiÃ' Ã °lly Ã' Ã ¾gnizÐ °nt Ð °nd iÃ'• Ã' Ã ¾nnÐ µÃ' tÐ µd by numÐ µrÐ ¾uÃ'• Ð ¾thÐ µr Ã' Ã ¾nÃ'•umÐ µrÃ'• whÐ ¾ Ð °Ã' Ã' Ã µÃ'€t Ð °Ã'• fÐ °Ã' tuÐ °l in thÐ µ vÐ °luÐ µÃ'• Ð ¾f Ð µquitÐ °blÐ µ trÐ °dÐ µ. Ð Ã'• Ð ° Ð ¾utÃ' Ã ¾mÐ µ, thÐ µ Ã'€rÐ ¾grÐ µÃ'•Ã'•ivÐ µly wÐ µll-infÐ ¾rmÐ µd Ã' Ã ¾nÃ'•umÐ µr iÃ'• nÐ ¾t Ð ¾nly rÐ µquiring fÐ °irly-trÐ °dÐ µd gÐ ¾Ã ¾dÃ'†¢, but iÃ'• dÐ µmÐ °nding mÐ °nufÐ °Ã' turÐ µrÃ'• Ð °nd rÐ µtÐ °ilÐ µrÃ'• tÐ ¾ Ð °Ã'•Ã'•urÐ °nÃ' Ã µ thÐ µ Ð µthiÃ' Ã °l Ð °Ã'•Ã'•Ð µrtiÐ ¾nÃ'• thÐ µy mÐ °kÐ µ Ð °bÐ ¾ut thÐ µir Ã'€rÐ ¾duÃ' tÃ'•. ThiÃ'• iÃ'• Ã'•hÐ ¾wÐ µd by thÐ µ dÐ µvÐ µlÐ ¾Ã'€mÐ µnt Ð ¾f thÐ µ â€Å"FÐ °ir TrÐ °dÐ µ LÐ °bÐ µl† by ThÐ µ FÐ °ir TrÐ °dÐ µ FÐ ¾undÐ °tiÐ ¾n, whiÃ' h wÐ °Ã'• Ð µÃ'•tÐ °bliÃ'•hÐ µd duÐ µ tÐ ¾ Ã' Ã ¾nÃ'•umÐ µr dÐ µmÐ °nd fÐ ¾r Ð °n unÐ °lignÐ µd, Ð µquitÐ °blÐ µ trÐ °dÐ µ vÐ °lidÐ °ting bÐ ¾dy. ThiÃ'• Ð °Ã'•Ã'•Ð ¾Ã' iÐ °tiÐ ¾n iÃ'• Ã'•uÃ'•tÐ °inÐ µd by numÐ µrÐ ¾uÃ'• bÐ µnÐ µvÐ ¾lÐ µnt Ã'•Ð ¾Ã' iÐ µtiÐ µÃ'• Ð °nd bÐ ¾Ã °Ã'•tÃ'• tÐ ¾ Ã'•uÃ'€Ð µrviÃ'•Ð µ Ã'•ituÐ °tiÐ ¾n Ð ¾f Ã'€Ð °id wÐ ¾rk Ð °nd thÐ µn tÐ ¾Ã'€iÃ'  thÐ µ FÐ °ir TrÐ °dÐ µ LÐ °bÐ µl tÐ ¾ buÃ'•inÐ µÃ'•Ã'•Ð µÃ'• it Ã' Ã ¾nÃ'•id Ð µrÃ'• tÐ ¾ bÐ µ Ã' Ã ¾nÃ'•idÐ µring Ð µquitÐ °bly with Third WÐ ¾rld Ã'€rÐ ¾duÃ' Ã µrÃ'•. ThÐ µ Ã' Ã ¾nÃ'•umÐ µr Ð ¾f thÐ µ 1990Ã'• iÃ'• nÐ ¾t Ã'•Ð ¾lÐ µly wÐ ¾rriÐ µd with Ã' Ã ¾Ã'•t, vÐ °luÐ µ, Ã' Ã ¾nÃ'•ignmÐ µnt, Ð µÃ' Ã ¾lÐ ¾giÃ' Ã °l mÐ °ttÐ µrÃ'• Ð °nd Ã'•Ð ¾ fÐ ¾rth; Ð °n Ð µxÃ'€Ð °nding numbÐ µr Ð ¾f Ã' Ã ¾nÃ'•umÐ µrÃ'• Ð °rÐ µ wÐ ¾rriÐ µd Ð °bÐ ¾ut thÐ µ Ð µthiÃ' Ã °l dimÐ µnÃ'•iÐ ¾n Ð ¾f thÐ µ trÐ °ding Ð µxÃ' hÐ °ngÐ µ. ThÐ µ Ã' Ã ¾nÃ'•umÐ µr rÐ µviÐ µw diÃ'•Ã' lÐ ¾Ã'•Ð µd thÐ °t Ð ¾nÐ µ-quÐ °rtÐ µr Ð ¾f rÐ µÃ'•Ã'€Ð ¾ndÐ µntÃ'• buy fÐ °irly-trÐ °dÐ µd gÐ ¾Ã ¾dÃ'• Ð ¾n Ð ° nÐ ¾rmÐ °l Ã' Ã ¾rnÐ µrÃ'•tÐ ¾nÐ µ (Ð °t Ã'•mÐ °llÐ µÃ'•t Ð ¾nÐ µ timÐ µ in Ð µvÐ µry twÐ ¾ Ã'€urÃ' hÐ °Ã'•Ð µÃ'•). ThÐ µÃ'•Ð µ Ð µxÃ'€lÐ ¾rÐ °tÐ ¾ry Ð ¾utÃ' Ã ¾mÐ µ Ã'•uÃ'€Ã'€Ð ¾rt FlÐ µtÃ' hÐ µrÃ'• (1990) Ð °Ã'•Ã'•Ð µrtiÐ ¾n thÐ °t Ã' Ã ¾nÃ'•umÐ µr mÐ °in Ã' Ã ¾nÃ' Ã µrnÃ'• Ð °nd rudimÐ µntÐ °ry mind-Ã'•Ð µt Ð °nd Ã' Ã ¾nviÃ' tiÐ ¾nÃ'• in thÐ µ 1990Ã'• Ð °rÐ µ dÐ µÃ µÃ'€ly diÃ'•tinÃ' t frÐ ¾m thÐ µ Ã'•timulÐ °tÐ µd Ã' Ã ¾nÃ'•umÐ µr Ð ¾f thÐ µ 1960Ã'•, thÐ µ Ã'•Ð µlf Ã' Ã ¾nÃ' Ã µntrÐ °tÐ µd Ã' Ã ¾nÃ'•umÐ µr Ð ¾f thÐ µ 1970Ã'• Ð °nd thÐ µ hÐ °rd-hitting, Ð °Ã' quiÃ'•itivÐ µ Ã' Ã ¾nÃ'•umÐ µr Ð ¾f thÐ µ 1980Ã'•. ThÐ µÃ'•Ð µ Ð ¾utÃ' Ã ¾mÐ µ Ð °rÐ µ vÐ µrifiÐ µd by thÐ µ NОÐ   Ð ¡Ã ¾nÃ'•umÐ µr Ð…urvÐ µy Ð °nd diÃ'•Ã'€lÐ °y thÐ °t thÐ µrÐ µ iÃ'• Ð ° niÃ' hÐ µ mÐ °rkÐ µt Ð ¾f â€Å"Ð µthiÃ' Ã °l† Ã' Ã ¾nÃ'•umÐ µrÃ'• invÐ ¾lvÐ µd in buying fÐ °irly-trÐ °dÐ µd gÐ ¾Ã ¾dÃ'• whÐ µn thÐ µy Ð °rÐ µ Ð °vÐ °ilÐ °blÐ µ. The attachment between the environmental purchaser and the ethical customer Barratt Brown (1993) cited to the idea of sustainable advancement to display the attachment between customer disquiet for the natural air and sensible enterprise practices. Charter (1992) utilised the explain supplied by Pearce in 1989 to distinuish sustainable advancement as: †¦progress that comes across the yearns of the present without compromising the skill of future generations to rendezvous their own needs. It comprises interior it two concepts; the idea of â€Å"needs†, in exact the wholeheartedly vital yearns of the worlds poor, to that overriding major anxiety should be given; and the notion of limitations enforced by the state of know-how and communal management on the atmospheres skill to rendezvous present and future needs Charter (1992) advances on to converse about the minutia that sustainable advancement positions aim on providing for the yearns of the least significant advantaged in humanity and additionally the sensible remedy of future generations. An underlying constituent of such provision embraces sensible swapping and the affairs of people-friendly swapping concepts. Sustainability is at the nucleus of the green swapping convictions (Charter, 1992), and additionally lies at the centre of the ethical swapping concept. A sustainable approach to utilisation and yield enlists enjoying a standard of house today that is not at the total cost of the standard of house that can be relished by future generations. Pearce et al. (1989) suggests three very broad designs to complete sustainable progress: †¢ Standard the natural air to increase the worth adhered to the natural, heritage and assembled natural air, now and for the future. †¢ Extend time horizons to extend disquiet, not only to short- and medium-term horizons, but to the long-term future, to be inherited by future generations. †¢ Equity to position aim on verifying for the yearns of the least significant advantaged in humanity and additionally sensible remedy of future generations. These designs are adopted by the notions of sensible enterprise, and it can be glimpsed from Pearce et al.s (1989) designs that ethical consumerism has been assembled on the equal underlying measures of sustainability as green consumerism. The Brundtland Report of 1987 suggested to the worlds administration a cohesive and believable suggestion for â€Å"sustainable advancement advancement that is forceful, and at the equal time communally and ecologically sustainable† (Peattie 1992). The report made wide-ranging recommendations about the measures of sustainable progress; Peattie (1992, p. 79) delineated these as follows: †¢ Recognition of peoples privileges to a healthy natural air and to protection from transboundary degradation †¢ Preservation of environmental assets, ecosystems, environmental procedures and biological diversity for the benefit of future generations †¢ Evaluation of the environmental leverage of present and conceived economic activity †¢ Data provision on the environmental outcomes of economic undertaking, and on transboundary asset usage †¢ Co-operation over utilising transboundary assets, in applying environmental protection, and in overseeing and revising the atmosphere †¢ conceiving the setting and implementation of environmental assesses, and how to deal with environmental catastrophes †¢ limiting house and transboundary environmental impairment and risk. These measures extend from the idea of environmental accuse to cover the persons facet of sensible enterprise the preservation, evaluation and co-operation measures can be precisely attached to sensible enterprise, with its underlying measures of good engaged assesses and position in its ideals that are founded on the measures of sustainable progress. The green customer has been explained as one who avoids goods that are anticipated to â€Å"endanger the wellbeing of the customer or others; source important impairment to the natural air all through assemble, use or disposal; consume a disproportionate allowance of energy; source pointless waste; use characteristics drawn from threatened species or atmospheres; enlist pointless use or cruelty to animals; adversely sway other countries† (Elkington and Hailes, 1989). The ethical customer adheres to these measures, but is additionally concerned about the persons facet of assemble, use and disposal. Awareness of the buying publics increasing disquiet about wellbeing, animal welfare, environmental impairment and genetic expertise are common, and disquiet about ethical swapping relations with the Third World is developing progressively recognised as a constituent in customer alternate (Barratt Brown, 1993). The green customer is about to be attached in the buying transformation by a new kind of ethical purchaser, who will demand that goods are not only amicable to the natural air but additionally to the individuals who make them (Rosenbaum, 1993). Ð  rÐ µÃ'•Ã'•urÐ µ Ð °Ã'•Ã'•Ð µmbly Ã'•uÃ'€Ã'€Ð ¾rt The flourishing support of sensible enterprise by force assemblies has made in an increasing disquiet contemplating the affairs of sensible enterprise and ethical consumerism by constituents of the public, retailers and the media. Oxfam, Christian Aid, CAFOD and the Fair Business Foundation have competently lobbied buying shopping centres to provide fairly-business coffee, tea and sweets goods adjacent mainstream alternatives. Membership of force assemblies and associations concerned with environmental, environmental and conservation affairs brandished astonishing advancement between 1981 and 1992, as Table II illustrates. This showed an increase in public disquiet and support of force assembly companies. The advancement in constituents of conservation associations reflects growing public insight of environmental and ethical affairs, and a eagerness to do certain thing about these concerns. Admittedly, this does not precisely contemplate the advancement in ethical consumerism but, as green customers become more dynamically ecologically and ethically cognizant, it is conjectured that there is a inclination for these nurturing customers to become ethically responsive as well as ecologically responsive. Many force assemblies additionally crusade for ethical affairs and measures of sensible business; such force assembly support has made in increasing bulletins interest. For demonstration, Twin Trading is a benevolent humanity that â€Å"works to strengthen the capability of constructor management in Asia, Africa and Latin America to enterprise independently†, it crusades comprising the sensible enterprise theme and earnings bulletins remedy of sensible enterprise values and exploitation appealing advancement and support for affairs for example agriculture co-operatives in Tanzania, coffee ranches in Brazil and the engaged position of tea manufacturers in India. Media interest Ethical affairs, for example giving Third World manufacturers a sensible cost, providing least significant wages, guaranteeing long-term swapping firm pledges and sensible scrounging time span, the provision of least significant wellbeing, security and environmental assesses, communal fairness and the sustainment of natural assets, have become usual characteristics of bulletins anecdotes and television documentaries. During the 1970s environmental affairs came by high exposure, partially due to the accomplishment of environmental assemblies for example Friends of the Earth and Greenpeace, equivalent sensible enterprise assemblies are evolving in the 1990s Twin Trading, Equal Exchange, Oxfam and Traidcraft, and most recently The Fair Business Foundation, all of that have growing economic and customer support. The Fair Business Foundation, for demonstration, has competently aided to market a sensible enterprise coffee and tea merchandise that has boost two-fold sales since it launch in 1994, conceiving comprehensive bulletins interest in the product. Issues in relation to sensible swapping, sustainable advancement, sensible pay, good engaged position and steady profits to Third World manufacturers are usual characteristics of bulletins reports; Cowe (1993), Hargreeves (1994), Matthews (1994) and Vaughan (1993) have recounted ethical customer affairs in The Guardian, The Financial Times, Marketing Week and The Independent respectively all mass bulletins publications with high readership ratings. Just as green consumerism developed as a conclusion of bulletins remedy of environmental affairs in the 1970s and 1980s, ethical consumerism is benefiting equivalent bulletins grade in the 1990s. Increasing enterprise responsibility Increasing enterprise accuse was glimpsed as a incident in the 1980s and early 1990s, and is still evolving as an theme in 1995. Organisations for example Cadburys, Brook Bond and the Co-operative are progressively taking on board affairs of ethical consumerism in their buying and supply values, for demonstration, co-operative sensible enterprise tea initiatives. The primary study expressed out amidst large UK retailers revealed that five out of the eight responding associations claim to address affairs of ethical consumerism and sensible enterprise when making buying decisions. Evidence of this lies in the minutia that all five of the responding buying shopping centres provide sensible enterprise goods for example Cafedirect and Gold Blacks sweets, and all are revising own-label sensible enterprise services. Although there are twosome of legislative assesses administered precisely at the provision of fairly-business goods, those legislative assesses administered at the advancement of environmental responsiveness are a attribute leveraging the advancement of ethical consumerism. For demonstration, the EC Eco-labelling Directive, that aspires to provide purchasers with more facts and numbers on the environmental leverage of goods, will lead to a better acquainted customer. It is hypothesized that one time customers are better acquainted they will demand more distant facts and numbers about the goods they are buying and it is outlook that this will encompass Third World swapping practices and resourcing procedures. The proposed structure for eco-auditing has actually leaded to the advancement of the communal audit. This is an evaluation of an companys communal, economic and ethical practices and processes. For demonstration, Traidcraft has expressed out a communal reconsider for some years, and economic associations for example the Co-op are enquiring the prospect of increasing their eco-auditing procedures to encompass communal auditing. InÃ' rÐ µÃ °Ã'•ing Ã'•uÃ'€Ã'€liÐ µr Ã'€Ð ¾wÐ µr The increasing power of Third World suppliers can be displayed by the advancement of co-operative other than comparable swapping practices between Third World manufacturers, suppliers and association buyers. The retailer reconsider revealed that three of the associations outlook suppliers as partners, and have developed attachments founded on mutual accept as factual a change from the customary power groundwork retailers have held in the past. â€Å"From being inquisitive a year before, the buying shopping centres are now seated up and yearn to realise more† Lorna Young, Twin Trading 1994. This was maintained by a Co-operative Retail spokesperson who said â€Å"I accept as factual that buying shopping centres address sensible enterprise as certain thing they need to do from an likeness topic of view. It may be part of the more nurturing Nineties †¦ Ethical swapping is seated happily with us† (Tickell, 1994). Such partnerships are maintained by The Fair Business Foundation, a enterprise constrained by promise, whose constituents are CAFOD, Christian Aid, the National Federation of Womens Institutes, Oxfam, Traidcraft Exchange and World Progress Movement. The aim of the Foundation is to increase associations to develop sensible swapping practices with Third World suppliers, aiding to move the balance of power from buying associations to suppliers. Wider accessibility of alternate services Supermarkets in the UK have a large deal of power over manufacturers, particularly in localities where branding is not important, and it is the retailers who the customer interacts to rather then the producer. Even in brand-aware markets, the retailer often overrides the market through its own-label emblems (Adams et al., 1991). Food multiples for example Safeway, Tesco and Sainsburys have presented a premier function in the green customer transformation in the nourishment shop sector. Adams et al. (1991) displayed, manufacturers, especially manufacturers and processors in developing countries, are reliant on retailers for swapping, and merchandise conceive and market information. This expresses itself in many ways, from manufacturers going out of enterprise to poor wages and engaged position endured by suppliers as allegations, consignment agenda and new merchandise specifications are all set by the large retail multiples. Getting ecologically-friendly goods into the buying shopping centres has been a gigantic argument for ecologicalists, but now the large-scale retailers are been assured to provide people-friendly, fairly-business goods (Vaughan, 1993). Customer power has, for a long time, been a force for retailers to address with (Barratt Brown, 1993). Competitive tensions in the retail market-place have made in an increase in the accessibility of fairly-business services. As with green affairs, the buying shopping centres are allowing manufacturers to set up customer demand for alternate goods before commencing their own brands. Several buying shopping centres, three out of the 10 responding associations, are really revising the prospect of own-label, fairly-business coffee, tea and chocolate. The Co-operative, for demonstration, is really engaged with the Fair Business Foundation, enquiring the launch of a kind of goods for example honey, sweets, nuts, tea and sugar, whose determinants would fit the Foundations firm sensible enterprise criteria (Vidal, 1994). High benchmark and production of alternate brands The progressively well-informed customer is not only needing ethical, fairly-business goods, but is requiring manufacturers and retailers to promise the ethical claims they are making about their goods, by rejecting to purchase goods with unconfirmed sensible enterprise claims. Therefore, the benchmark and production of fairly-business goods are high, and guaranteed to be so by, in some examples unaligned verification. The customer reconsider revealed that the most of respondents who purchase fairly-business goods glimpsed them to be of high quality. The standard utilised was the evaluation between sensible enterprise goods and the equivalent marked merchandise (for demonstration, Nescafà © and Cafedirect instant coffee). Thirty-five % glimpsed them to be of a better benchmark than equivalent usual emblems and 45 % accept as factual the sensible enterprise goods they buy are the equal benchmark as usual brands. Only 5 % glimpse them to be of an inferior quality. It is intriguing to note that 7 % of the reconsider respondents would only purchase a sensible enterprise merchandise if it was individually verified as such. Like the first stage of greener swapping, sensible swapping and ethical swapping are, and will be in the future, directed by many as a short-term response to clientele assertions, with lesser adaptations being made to dwelling goods for demonstration, emblem managers for a premier UK tea constructor are making claims to have habitually shown disquiet for tea pickers in the Third World. Ethical consumerism Ethical consumerism has lately become an perfect that is chased by assemblies of customers particularly in the Western countries. Both companies and customers have a important function in encouraging ethics in output and business. The most important obstacles to ethical consumerism emerge to be adversities in getting data, the accessibility of ethical services and the high charges of these services. Customers consciousness about ethics should be enhanced by teaching them and supplying them with dependable information. Ethics in utilisation should become a norm in humanity that is pursued in the identical way as other lesson values, or unseen rules. Customers may find it tough to make a business-off between convenience or reduced charges and ethics, even when they consider ethics as significant. But if neglecting ethics was to become improper and shameful demeanour, affirmative mind-set in the direction of ethics might be recognized in buying decisions. Public principle manufacturers and companies involved in ethical consumerism should pay vigilance to customers disarray and uncertainty. Customers find it awkward that companies convey both unethical and ethical services in their ranges. It continues a future dispute for companies to find ways to present ethical merchandise options clearly and express dependable data about ethics in alignment to support why a granted merchandise encounters ethical measures, and why that merchandise may cost more than other services. One future opening open to companies in marketing ethical services is the perform of selective ethics. For example, the Body Shop notion is well renowned for a lone ethical claim: no services are checked on animals. While customers find it tough to address some ethical criteria simultaneously, selective ethics only need that they take into account one or two important ethical issues. Opportunities for communally to blame and ethical consumerism extend to be little renowned amidst customers. Firms need to display more apparently that they are chasing ethical ciphers of conduct. They could evolve larger competence in utilising ethics as a asset, or the cornerstone for differentiation and comparable advantage. However, there is a hazard that ethics will be utilised only as a marketing knack or likeness that has no matter in the firms actions. Firms utilising ethics in this way not only impairment their own enterprise, but furthermore sway the trustworthiness of other companies that chase ethics as a aim in itself. The function of customers as promoters of ethical enterprise should furthermore be stressed. If customers do not demand companies to supply ethical services, companies are expected to eliminate ethical services from their ranges. Social blame will not omit earnings making. If communal blame turns out to be unprofitable, it will be tough for companies to assist to decreasing ethical injustices in world broad business. Customers have become more cognizant of the affairs surrounding fairer enterprise and the leverage of western customers on the anticipations and aspirations of Third World producers. Ecologically benign and ethically sound yield of customer makes for example tea, coffee and cocoa is viable, and such goods are now amply accessible (Cox, 1993). Lasting responses to both environmental and advancement adversities are being sought as a conclusion of amplified insight of the natural air and Third World affairs (Cox, 1993). The idea of sensible enterprise with Third World countries is founded on the underlying benchmark of double-checking sensible allegations and a steady profits for growers and producers. Ethical swapping has evolved as a direct conclusion of such concerns. The manifestation of ethical consumerism is differentiated by some features: †¢ The evolving nurturing customer of the 1990s; †¢ pressure assembly support for fairer swapping practices with the Third World; †¢ increasing bulletins interest in sensible enterprise issues; †¢ increasing enterprise responsibility; †¢ increasing supplier power in the marketplace. All of these have aided to the broader accessibility of sensible enterprise goods and the high benchmark and production of alternate services. Managerial implications Ethical consumerism is a swapping idea in the prime stages of advancement in the UK, but, like green consumerism, it is a source of comparable advantage for communally and ethically cognizant companies. The characteristics aiding to the advancement of sensible enterprise and ethical consumerism pattern an integrated, self-perpetuating pattern (Figure 2). However, empirical details and figures to investigate the primary conclusion of this reconsider are required to set up the dimensions and air of this market concept. It is proposed that more distant study be undertaken to set up the span, issue and characteristics of the idea of ethical consumerism. Companies that disregard the advancement of ethical consumerism and its pledge advancement are taking the risk of loosing market share, as customers move in the main heading of emblems with an ethical swapping dimension. As with the advancement of environmental consumerism, those who answer quickly will be in a location to gain strategic comparable advantage, through aspiring at the new and developing ethical customer market segment. Recommendations Its a renowned reality that no enterprise can endure without customers. In the verge of farthest affray and financial slowdown, its important for an business to work nearly with your customers to confirm the service or merchandise that it presents is as close to their obligations as likely and up to the yearned standards. Since its important that an business types a close employed connection with its purchaser, customer service is of crucial significance. In the approaching parts some helpful tips for keeping customers and holding them joyous are mentioned. These proposals can verify to be helpful for the businesses to make their purchaser seem esteemed, liked and respected. Recommendations For Action Get committed in Face-to-Face Negotiations with customers This is the most threatening and wholeheartedly terrifying part of combining with a customer. If an one-by-one is not taught to handle a customer and to competently deal with him in tough position, it can verify to be a attractive distracting experience. To make things farther tough, it does get simpler over time. However, one should note that it is exceedingly important for the businesses to let their staff rendezvous the customers face to face. In case of services or services in that businesses do not get in feel with the customers exactly, they should charter a group to hold in feel with the customers to assess their responses. It has been verified through know-how that a purchaser finds it simpler to narrate to and work with a famous person they have really contacted in individual, other than a voice on the telephone or somebody broadcasting through an email. While gathering with the customers it is important for the workers of an business to stay serene, assertive and most consi derably, take time to get the essential data from them for example what are their desires with esteem to a merchandise or service. It is broadly accepted that that if a promise purchaser expends most of his or her time conversing, there is a high likelihood of making a sale and forming a long-term connection with him or her. Quickly reply to customers queries This is very factual in case of every enterprise, no issue how convoluted the merchandise is or how tough it is to answer to the customer on time. The irritation skilled by a customer while waiting for a answer, that has gone late, can be well imagined. It might not habitually be helpful to deal with all customers queries inside a very shot span of time but it is advisable to not less than announce them about the acknowledgement of the query and announce them about the anticipated hold up in response. Even a lone call to let the customer understand that the note is obtained and he or she will be communicated when likely will assist the purpose. Even if the business is not adept to explain a difficulty inside the yearned time span of time, it is better to let the customer the employees is employed on his or her problem. Keep a amicable attitude It is very absolutely crucial to be amicable, considerate and to make the purchasers seem as if they are like associates to the business and that the business is habitually there to help them out and explain their problems. At times, the workers will seem that they should heal the purchasers with as harshness as likely and absolutely disregard to their odd claims but the firm should train its workers to stay gracious and friendly. It is very important that the workers hold a amicable and gracious mind-set in order that they can reply to your clients yearns and desires with their best grade of capabilities and stay gracious and courteous all the time. Define a Clear and Concise Policy for Customer Service Such methods may not appear very important in the starting neither they emerge to give any advantage in the short term. However, a apparently characterised customer service principle is going to save a substantial grade of time and effort of the business in the long run that in turn will decisively lead to the greatest utilization of companys assets and advanced profitability. The customer service principle should characterise as to how the customer should get the best grade of service or merchandise and how his or her difficulty can be resolved. It should apparently state as to a customer should do if he have a problem. If theyre not persuaded with any facet of an companys customer service, there should be some way to let them deplore and announce the administration about the problem. The most annoying know-how for a purchaser is to be passed from ind